We build relationships with our clients and what happens throughout the project
is important to each of us.
Project Managers
Our Project Managers follow and adhere to the Project Management Institute (PMI)
guidelines and standards. They stand out from the crowd by adhering to this set
of global standards, which means you benefit from their strong organizational and
planning skills. This translates to a smooth implementation for you.
Solution Specialists
Our Solution Specialists are experts on every Raymark application and how it links
to you, making them unique in the industry. Working with the Project Manager, they
are responsible for training, but much more than this, they take the lead for you
in configuring each application to your business needs. They will conduct testing
alongside your team prior to it being delivered to you to go live. Our Solution
Specialists become your representative when training your staff, using flows defined
during the Procedural Review Meeting.
Business Analysts
Our Business/Implantation Analyst works as a liaison between your team and ours
in order to elicit, analyze, communicate and validate requirements for changes to
business processes, policies and our information systems. They understand business
problems and opportunities in the context of the requirements of your operation
and recommend solutions that enable the organization to achieve its goals with the
project.
Technical Project Lead
Our TPLs take the lead in a new implementation for system integration review, Technical
Trainings with your IT Staff, and support. They will work with you on how to monitor
the data flow of all interfaces as you begin to use the system.
Technical Writers
Raymark's Technical Writers produce quality documentation that will be used in all
phases of your project. They can even create specific documents to your exact business
properties within the applications. Our writers are able to produce manuals in multiple
languages, and they are constantly working with other Raymark team members to keep
our documentation current.
System Configurators
The Raymark team of Installers is responsible for taking your IT staff through all
aspects of how to setup, configure and install database servers. They will also
be available to discuss with you topics such as Backups and Restores, Database maintenance
and POS staging, installation, and synchronization from standalone.
Support Account Manager
The Raymark Support Account Manager is well versed on how the application has been
changed to suit your needs and who your go to people are. They work with you directly
after the live set-up to continue the success of the system use amongst your team.
They communicate daily or as often as needed with the users, ensuring the system
is used to its fullest ability and updated on any new additions to improve your
business going forward.
Customer Account Manager
Our Customer Account Manager is dedicated to fostering consistent communication
with you, ensuring that you are satisfied with the level of service you are receiving
from us. They will also keep you informed on our company direction, trainings, webinars
and modules. Conducting quarterly Customer Satisfaction Surveys, the CAM requests
your feedback and welcomes your comments and suggestions, fielding any questions
you may have regarding Raymark, our products or our services. Through the CAM, we
aspire to strengthen our partnership with you, allowing us to continue providing
you with personalized attention and exceptional service.