Our Professional Services Department was built with careful
consideration as to what each team member brings to the table. Our
staff brings with them industry experience and the drive necessary
to make our clients' implementations successful.
We build relationships with our clients and what
happens throughout the project is important to each of us.
Our Professional Services team consists of:
Project Managers
Our Project Managers follow and adhere
to the Project Management Institute (PMI) guidelines and standards.
They stand out from the crowd by adhering to this set of global
standards, which means you benefit from their strong organizational
and planning skills. This translates to a smooth implementation for
you.
Solution Specialists
Our Solution Specialists are experts on every Raymark
application and how it links to you, making them unique in the
industry. Working with the Project Manager, they are
responsible for training, but much more than this, they take the
lead for you in configuring each application to your business
needs. They will conduct testing alongside your team prior to it
being delivered to you to go live. Our Solution Specialists become
your representative when training your staff, using flows
defined during the Procedural Review Meeting.
Business Analysts
Our Business/Implementation Analyst works as a liaison between
your team and ours in order to elicit, analyze, communicate and
validate requirements for changes to business processes, policies
and our information systems. They understand business problems and
opportunities in the context of the requirements of your
organization and recommend solutions that enable you to
achieve your goals for the project.
Technical Project Lead
Our TPLs take the lead in a new implementation for system
integration review, Technical Trainings with your IT Staff, and
support. They will work with you on how to monitor the data flow of
all interfaces as you begin to use the system.
Technical Writers
Raymark's Technical Writers produce quality documentation that
will be used in all phases of your project. They can even create
specific documents to your exact business properties within the
applications. Our writers are able to produce manuals in multiple
languages, and they are constantly working with other Raymark team
members to keep our documentation current.
System Configurators
The Raymark team of Installers is responsible for taking your IT
staff through all aspects of how to setup, configure and install
database servers. They will also be available to discuss with you
topics such as Backups and Restores, Database maintenance and POS
staging, installation, and synchronization from standalone.
Support Account Manager
The Raymark Support Account Manager is well versed on how the
application has been changed to suit your needs and who your go to
people are. They work with you directly after the live set-up to
continue the success of the system use amongst your team. They
communicate daily or as often as needed with the users, ensuring
the system is used to its fullest ability and updated on any new
additions to improve your business going forward.
Customer Account Manager
Our Customer Account Manager is dedicated to fostering
consistent communication with you, ensuring that you are satisfied
with the level of service you are receiving from us. They will also
keep you informed on our company direction, trainings, webinars and
modules. Conducting quarterly Customer Satisfaction Surveys, the
CAM requests your feedback and welcomes your comments and
suggestions, fielding any questions you may have regarding Raymark,
our products or our services. Through the CAM, we aspire to
strengthen our partnership with you, allowing us to continue
providing you with personalized attention and exceptional
service.
