Missed the first part of our Customer Engagement Masterclass? Don't miss out! The recording of Part 1: In-Store Clienteling is now available on demand. The session took place at 12pm EST on Wednesday September 28th and covered the following:

• Customer-centric retailing and Clienteling defined
• The shift in the retailer-customer relationship
• Best practices & ROI
• Building a Clienteling culture
• Technology & Clienteling
• The future of Clienteling
• Clienteling To-do’s

The session featured our panel of four industry experts: Andrew Gaffney, Editor, Retail TouchPoints; Marc Chriqui, President, Raymark; Scott Pearson, CEO, Retaligent, a Raymark Company and Paula Levy, Vice-President at retail consultancy, Sophelle. The webinar ended with a great Q&A session, all available as part of the recording.

The next session of this three part Masterclass will cover CRM. Check the blog and the Raymark website homepage for more details coming soon.

To find out more about Raymark's Clienteling solution, visit the Retaligent website www.retaligent.com