Raymark was pleased to exhibit at The National Retail Federation’s Big Show 2012 on January 16th - January 17th, 2012, in New York City. This year’s show offered more than ever before. More challenging programming, more retail innovators, more opportunities to connect with colleagues, and even more space to move around in!

Raymark's booth was buzzing as retailers took a first look at our next generation mobile, point of sale, clienteling, crm and merchandising solutions.  These applications are aimed at improving retailer productivity by streamlining transactions, enhancing the customer experience and optimizing item and inventory management.

The NRF presents a fantastic opportunity to network, access pioneering solutions and services and listen to thought leadership from key industry figures.  This year’s hot topics included mobility, customer experience and analytics. Now more than ever it is vital for retailers to make the right choices to ensure not only growth but survival, and the NRF was the perfect platform for helping them do so.

Raymark is pleased to announce the launch of its next generation, customer-centric retail solutions at the National Retail Federation’s Big Show 2012. Leveraging the latest technologies for cross-platform mobile software and rich user experiences, as well as best practices for customer-centricity, Raymark’s new product innovations include cloud-ready mobile, point of sale, clienteling, CRM, and merchandising solutions. These applications are aimed at improving retailer productivity by streamlining transactions, enhancing the customer experience and optimizing item and inventory management.

To learn more about these ground-breaking new solutions, please visit Booth 1643 at NRF's Big Show 2012 on January 16th and 17th, 2012.  

To read the complete press release, please click here: Press Release_Raymark Announces Its Next Generation of Retail Solutions at the NRF Big Show, 2012.pdf (332.66 kb)

The retail software industry’s highly regarded RIS News Software LeaderBoard, has once again named Raymark among the top 20 "super achievers" in the retail software industry. Based primarily on customer satisfaction levels, the 2011 RIS Software LeaderBoard has more charts and breakouts than ever before. 

In addition to achieving a coveted Top 20 spot overall, Raymark also ranked in the Top 10 for Mid-Size Vendor Leaders and Leaders in Total Cost of Operation by Mid-Size Retailers.

Raymark is pleased to once again be listed among the leaders in the industry and we feel privileged to be referred so highly by our customers.

Click here to download the 2011 RIS News Software LeaderBoard.

Missed the first part of our Customer Engagement Masterclass? Don't miss out! The recording of Part 1: In-Store Clienteling is now available on demand. The session took place at 12pm EST on Wednesday September 28th and covered the following:

• Customer-centric retailing and Clienteling defined
• The shift in the retailer-customer relationship
• Best practices & ROI
• Building a Clienteling culture
• Technology & Clienteling
• The future of Clienteling
• Clienteling To-do’s

The session featured our panel of four industry experts: Andrew Gaffney, Editor, Retail TouchPoints; Marc Chriqui, President, Raymark; Scott Pearson, CEO, Retaligent, a Raymark Company and Paula Levy, Vice-President at retail consultancy, Sophelle. The webinar ended with a great Q&A session, all available as part of the recording.

The next session of this three part Masterclass will cover CRM. Check the blog and the Raymark website homepage for more details coming soon.

To find out more about Raymark's Clienteling solution, visit the Retaligent website www.retaligent.com

Proven Best-Practices for Managing the Shift in the Retailer-Customer Relationship

This three part webinar series provides a complete overview of End-to-End Customer Engagement and reveals the proven best-practices of:

PART I: In-Store Clienteling
PART II: Multi-Channel Campaign Management & Analytics
PART III: Ecommerce and Consumer Facing Digital Technologies

Part I: In-Store Clienteling
On Wednesday September 28th at 12pm EST, please join our panel of four industry experts: Andrew Gaffney, Editor, Retail TouchPoints; Marc Chriqui, President, Raymark; Scott Pearson, CEO, Retaligent, a Raymark Company and Paula Levy, Vice-President at retail consultancy, Sophelle; as they analyze In-Store Clienteling:

• Trends and technologies of In-Store Clienteling
• Managing the shift in the retailer-customer relationship
• Techniques for creating a Clienteling culture
• Best practices for implementation and ROI
• The future of In-store Clienteling

REGISTER NOW and acquire the tools to kick-start your customer engagement strategies today.

Raymark recently exhibited at the Customer Lifecycle Conference held on Wednesday, June 22, 2011. With almost 900 attendees the event was a huge success and was the ideal opportunity for attendees to find out more about Raymark's retail software solutions and our recent acquisition of customer centricity specialists, Retaligent. The conference is still available on-demand and here you can access Raymark’s downloadable materials, which include fact sheets, webinars and videos.

Raymark’s real-time, end-to-end retail solutions are fully integrated, customer-centric, multi-channel and adaptable to fit a wide range of retail verticals. Raymark also gave away a free report on the State of Customer Centric Retailing.  Request a free copy, or for more information about  Raymark and our enterprise visit our website www.raymark.com.

The increased emphasis on customer-centricity has caused retailers to re-evaluate how to optimize the shopping experience. The foundation of any well-executed consumer-facing strategy begins with a rich understanding of the customer lifecycle. Retail TouchPoints is hosting an exclusive virtual event to provide retail executives with turnkey strategies and tactics that will help organizations successfully move customers through the shopping process.

Attendees will learn from leading industry executives how to implement and execute best-in-class strategies throughout the customer lifecycle. The virtual event will feature live keynote presentations that hone in on hot topics, innovative approaches and best practice  insight.

Sessions include:

• What Every Retailer Can Learn From Apple(Jim Dion, Dionco, Inc)
• Consumer Implications Of The Mobile Wallet(Howard Wilcox, Juniper Research)
• Meeting The Multi-Channel Needs Of The NextGen Customer(Lauren Freedman, The e-tailing group)
• The Moosejaw Experience: Engaging With The Brand Across The Customer Lifecycle
• Social Commerce: The Door To The Store(Lora Cecere, Altimeter Group)
• Estee Lauder Creates Excitement For Cosmetics With Mobile Technology(Gary Schwartz, Impact Mobile & Jessica Rotnickie-Magaro, Estee Lauder Companies)
• The Store Is Still The Star(Brad McDonald, Sprint)

Don’t miss this opportunity to visit our booth and find out more about Raymark’s innovative retail solutions. Our team will be available throughout the day to answer any questions about our solutions or our recent acquisition of Retaligent and would be happy to book Product Demonstrations. We’ll also have a range of materials available for you to take away including Fact Sheets, Videos and Webinars plus a FREE Customer Centricity Whitepaper from Aberdeen.

Register Free Today

We look forward to virtually meeting you! 

On May 10th Raymark attended a Gartner Local Briefing in Montreal entitled 'Perspectives in Cloud Computing'. Presenters Robert Langlois, VP and Executive Partner, discussed the optimization of IT assets and questioned if Cloud Computing was the only answer. Whilst he revealed research citing cloud computing as the number 1 priority for CIOs in 2011, he warned that a rip and replace model is not always best, suggesting instead a hybrid model mixing in house, outsourced, offshored and public and private cloud hosting. Robert was followed by Carl Claunch, VP & Distinguished Analyst, who gave a presentation entitled 'Bringing Cloud to Earth: Practical Advice'. He advised that IT departments reconnect price with value rather than price with cost when choosing their IT services, recommending that they consider the following: Governance - when, where and how retailers consume cloud services; Infrastructure and Operations - the extent to which cloud models drive the design of data centers; Security - what can be done to assess and mitigate risks; and finally - The Application Strategy - considering the optimization of services. Importantly he advises that CIOs should be considering how and when, and not if, they adopt a cloud computing strategy in order to effectively manage their IT operations. 

Raymark combines server management and technical assistance for global retail software delivery and cloud computing capabilities. To find out more visit http://www.raymark.com/solutions/hosting-managed-services.aspx.

Raymark participated in CHIC2011 (China International Clothing & Accessories Fair) in Beijing from March 28th to March 31st. As the largest and one of the most important fashion fairs in Asia, the 4-day event has been successfully held for 18 years and attracted over 1000 companies from 19 countries and regions this year.

This year was Raymark’s first time exhibiting at the fair. The total enterprise-level solutions as well as professional services we offered impressed visitors who came to our booth.  “It’s really a complete set of solutions for apparel business and is just what we are looking for”, a visitor said.  At the fair, visitors had an opportunity to see a demo of Xpert Series™ under the help of our technical support staff in the field, and to get in-depth understanding of our solution concept and technologies.

The fair provided Raymark with a good platform to show the company as well as the professional solutions. Many visitors have expressed their strong interests in Xpert and also expected to cooperate with Raymark in the future.

Raymark customers in Canada are more than ready for the chip and pin liability shift

For the past year Raymark has worked closely with Canadian clients using Raymark’s store operations and epayment processing solutions to ensure they will be EMV - chip and pin compliant by the October 11, 2010  deadline, later extended to March 31, 2011. Early in 2010 Raymark provided consultations to inform customers using Xpert-Series™ and Xpert-ePayment™ of the anticipated certifications and changes they would need to make to be EMV compliant for the initial October 2010 deadline, at which time the liability for fraudulent transactions will shift to merchants that have not implemented Chip & PIN devices.

Raymark worked with bank processors used by our clients and strived to achieve compliance crucial for retailers. Raymark migrated its clients and completed all EMV obligations before the initial October 11, 2010 deadline. Raymark customers can rest assured that they are compliant with the new standards as provided by Raymark’s partners and solutions. Meeting the deadline without delay allowed Raymark to deploy, train and mentor all levels of staff and resources leading up to  the March 31 deadline.

For more information on Raymark’s EMV compliant solutions contact Raymark: info@raymark.com. You can also view the following information regarding Visa Canada  and MasterCard Canada and refer to your merchant bank for their specific validation requirements and deadlines.