In keeping with Raymark’s focus on customer service, we have appointed a Customer Account Manager, Alexandre Azevedo, who is dedicated to further developing and fostering our relationship with our customers. 

With over ten years of retail, software development and customer relationship management experience, Alex has the background required to both understand retailers and help them derive the most from their retail solutions.

Alex will be contacting customers regularly to ensure that they are satisfied with the level of service they are receiving from us, as well as keeping them informed on our company direction, trainings, webinars and modules.

Should you have any questions regarding Raymark, our products or our services, please feel free to contact Alex at aazevedo@raymark.com or 514-737-0941 ext. 371.

We trust that Alex’s appointment will strengthen our partnership with our customers, allowing us to continue providing them with personalized attention and exceptional service.

Europe’s largest supplier of athletic footwear and sports apparel selects Raymark’s hosted software and services solution for its EMEA franchise retail stores

Headquartered in Germany with hundreds of stores projected throughout EMEA, adidas was searching for a POS software and services solution that would combine centralized visibility into its store operations with rapid implementation and multi-national capacity. Raymark was selected for its ability to distribute the advanced functionality found in its Xpert-Series™ software suite through a hosted software and services solution that supports adidas’ intricate franchise network.

Read the complete press release:adidas press release.pdf (73.31 kb)

View Chain Store Age coverage

Innovative retailer catering to seniors chooses Raymark’s Hosted Retail Software Suite

Raymark is pleased to announce that HOJO, a unique banner dedicated to providing seniors with links to over 800 products aimed at meeting their needs, has selected Raymark’s hosted solution to support its growth in France.

“We are thrilled to be joining Raymark’s customer community,” says Franck Demaison, HOJO’s founder. “In this crucial phase of our development, it is very important for us to have a partner with retail experience that understands our constraints and can anticipate the future needs of our rich retail network.”

Read complete press release: Raymark HOJO Press Release.pdf (144.54 kb)

Raymark is pleased to announce the appointment of Marc Jaouen as its new Director of EMEA Partnerships. “Marc’s appointment supports Raymark’s initiative towards forming new European partnerships and follows the recent signing of major international retailers. His expertise, business sense and fresh perspective will help drive the partnership network’s recruitment, deployment and continued success,” states Jean-François Codron, Vice-President of Raymark Europe.

About Marc Jaouen

Marc holds a degree in Engineering along with certificates in Project Management and After-Sales Service. Prior to joining Raymark, he had 20 years experience in international retail project management at CAPGEMINI, specializing in logistics and supply chain. Marc’s experience also extends to other sectors such as hi-tech, B2B and B2C distribution, direct sales and e-commerce.

Retail Solutions Online recently interviewed Raymark President Marc Chriqui about his views on the industry and his plans for the company.

Marc provided his input on topics such as:

• Factors retailers should consider when evaluating retail management software vendors
• How Raymark is responding to retailers' need for quick ROI
• Some key customer needs and pain points he is seeing in the retail market
• How he envisions retail software evolving over the next five years
• What he thinks are the emerging trends in retail software design
• Whether the economy has changed how retailers look for a software vendor

Read the complete interview here!

"Our success was the result of solid planning, extensive testing and a great deal of user involvement throughout the project. The Helzberg team and Raymark team have really worked well together to minimize any business interruption. I don't believe I have seen such a collaborative IT/user effort in my entire IT career."

- Orlando "Butch" Jagoda, Helzberg Diamonds

This quote is extracted from the feature case study in this month's RIS News, which depicts why Raymark and Helzberg Diamonds have formed such a successful relationship!

Read the complete case study in the June print edition of RIS News, online, or here: Case Study-Making ERP Sparkle RIS News June 2009.pdf (81.36 kb)

Raymark is pleased to announce the appointment of its new President, Marc Chriqui, new Vice-President of Business Development, Steven Quon, and new Vice-President of Raymark Europe Jean-François Codron.

Claude Chriqui, who will continue to assume his role as CEO and Chairman of the Board, states that “Raymark is currently undergoing significant client, resource and technological growth, fueling a need for a new upper management structure within the company. Marc, Steven, and Jean-François possess the combination of expertise, business sense and foresight necessary in guiding the future of Raymark.”

Marc recently addressed the company and spoke about his plans and vision for the future of Raymark. Check out the complete press release:Raymark Appoints New President, Vice-Presidents.pdf (97.52 kb)

 

 

Raymark’s Paris office has been conducting its Raymark Cafés, a gathering of Raymark employees, retailers and partners, for the past several years. The goal of these meetings, much like the aim of this blog, is to exchange ideas, concepts and visions around the present and future state of retail.

Roland Bermann, a well-respected Market Analyst, reflected on the importance of these gatherings and believes their value is directly tied to the principle that “knowledge generates profit” and that Raymark Cafés help:

• Transform information into knowledge
• Transform knowledge into action
• Transform action into sales and profit

Areas of discussion range from partnerships and new system functionality to issues, problems, product evolution and projects, with the most recent Raymark Cafés focusing on:

• CRM (mass and targeted)
• RFID (from the supply chain to the store)
• Multichannel
• Business Intelligence
• Epayment
• Distribution Channels
• Application Service Providers

May’s gathering took place at Le Palais Brongniart, a prestigious conference center originally built by order of Napoleon Bonaparte to offer a permanent home to the Paris stock exchange. The discussion centered around epayment, and those in attendance profited from discovering new solutions, reinforcing their current choices, and receiving concrete answers to their questions. The presentations, demos and shared experiences led to several conclusions regarding the growing importance of rapid, reliable and multichannel epayment, as well as the risk of fraud involved. Whereby wait times were uncovered as the primary epayment concern from a consumer perspective, retailers must weigh several factors before deciding on an epayment solution. Those mentioned included:

• Can it handle a multichannel operation?
• Does it accept multiple payment methods (bank cards, PAYPAL etc.)
• Does it operate independently from banks and other financial institutions?
• How can costs associated with acquiring and using dedicated servers be reduced?
• How can service continuity be ensured in the event of a power failure?
• How can security be guaranteed...

...and so much more!

Le Palais Brongniart

Thank you to all those who participated in this enlightening discussion; it is always interesting to hear what our European customers have to say and we look forward to seeing what the next Raymark Café will bring!

We have recently experienced significant growth in the number of employees at our Asian division. This increase in resources will help Raymark both better serve our Asian market locally and enhance the level of service we provide our North American and European clients. To accomodate the expanding team, our Shanghai office has relocated to a larger space at Fushan Road 450 Suite 98, Pudong, Shanghai, China, 200122. 

Check out more pictures of the new office and Raymark Asia’s dedicated team!

On April 30, 2009, we held our first art day, where employees were invited to contribute art work to be exhibited at the event. The exhibit took place at our head office in Montreal and contributions included paintings, pottery, photography, wood sculptures, sketches and poetry. The overwhelming number of pieces submitted reflected the diversity and creativity of Raymark’s team. We have some very talented people working for us!

During a special luncheon, Raymark’s president, Claude Chriqui, praised the staff’s recent accomplishments and declared Raymark Art Day a yearly event!

Thank you to all Raymark employees for making this a wonderful exhibit. We look forward to seeing what you create for next year.

Click here for more photos of the event,
taken by Raymark Project Manager Kamil Bohuslav