Raymark is pleased to announce that its store operations and POS solutions are now fully-integrated to Transaction Tree’s eReceipt offering.
 
The integration provide customers with the following key functionality and benefits:
 
•         Customer email validation for loyalty programs - customer provides the email address so delivery rates are vastly improved

•         Increased customer satisfaction with transaction and follow-up - customers can provide immediate feedback and have receipts readily available for returns, exchanges and warranties

•         Added opportunities for targeted email marketing - includes coupons or offers with initial receipts or follow-up with additional offers

•         Provides leading-edge technology focused on retailer’s specific needs - robust, scalable platform, real-time receipts with elegant web-based repository

•         Money saved and reduced carbon footprint - 66% less carbon than paper receipts, retailers can save money on receipt paper

"e-Receipts represent the next frontier in consumer interaction" said Jason Shapiro, CEO of TransactionTree, Inc. "Transforming sales receipts into marketing opportunities for Raymark users will increase consumer satisfaction, support loyalty programs and enhance relationships while reducing carbon footprints."

The Montreal Impact soccer team went live on Raymark’s store, merchandising, and reporting solutions at their home opener on March 17th. There were 58,912 fans in attendance, surpassing the record for the largest crowd for a pro soccer game at the stadium! With many of those fans eager to commemorate the team’s induction to Major League Soccer with some souvenir merchandise, Raymark’s point of sale terminals were kept very busy processing transactions throughout the day.  Raymark congratulates the Montreal Impact both for their induction to the MLA and for drawing such a huge crowd to their home opener. Here’s to a great season!

What makes one retailer successful while a similar one struggles? Why do customers gravitate towards certain stores and never frequent others? These are the dilemmas many retailers are attempting to solve as each of them strives towards the same goals - attaining customers’ attention and retaining their loyalty. Retailers know they need “it”, they simply aren’t sure what “it” really is.

Download Know Thy Customer - Why the Future of Retailing Lies in Intelligent CRM.pdf (417.73 kb) to uncover why traditional CRM practices are no longer sufficient for attracting and retaining customers, and to learn why intelligent CRM is the only way to keep up with a rapidly-changing and crowded retail landscape.

Raymark is pleased to announce that the Montreal Impact soccer team has selected its store, merchandising, reporting, web integration and mobile solutions to be deployed across all its Montreal boutique locations, including the Olympic Stadium and new Saputo Stadium scheduled to open in June 2012.

“The 2012 Montreal Impact season will be the club's inaugural season to Major League Soccer, the top flight of North American soccer,” says Stéfanie Bureau, the Montreal Impact’s Branding and Merchandising Director. “We were searching for retail solutions that could support all the ventures we plan to launch in accordance with our newfound involvement in Major League Soccer. Only two weeks after signing with them, Raymark had already successfully deployed their solutions in one of our stores, reinforcing our belief that we had made the right decision by selecting them. Raymark’s proven retail expertise, local Montreal presence and innovative, reliable products are the reasons we chose them as our software partner going forward.”

“Raymark is excited that the Montreal Impact has entrusted us with fulfilling their retail solution needs at such an important juncture in their history,” states Marc Chriqui, Raymark’s President. “We look forward to forming a strong, lasting relationship with the franchise and to supporting their retail endeavors for years to come. Together, I think we make a winning team.”

Full deployment across all Montreal locations is scheduled for March 2012, coinciding with the first game of the season.

  Raymark is pleased to announce the recent appointment of Will Roche to the position of Senior Vice President. Roche is a passionate, creative leader who has been heavily-involved for the past three years in the conceptualization of Raymark’s customer centric CRM solution built on the Microsoft Dynamics platform.

Having attended Clayton State University and Harvard Business School, Roche brings with him 33 years of IT experience garnered at both IBM and Microsoft.

“Raymark’s long-standing partnership with Microsoft has resulted in a strong and strategic collaboration between the two companies,” says Will Roche, Raymark’s Senior Vice President. “During my involvement with Raymark while employed at Microsoft, I always admired their foresight providing retailers with leading-edge solutions built on Microsoft’s infrastructure and tools. Raymark is keenly positioned to provide the required business transformation platforms for the retail market during this next historic point of inflection. They listen to their customers, and in turn provide them with the technology required to provide the game changing and differentiated services required to lead the way! As someone who is and has been heavily-focused on customer centricity, Raymark is my kind of company. I am very glad to be joining such an innovative, capable and customer-driven organization as this next step in my personal journey.”

 “As we continue to grow and develop new, ground-breaking products, we are proud to be adding an industry thought leader like Will Roche to our organization,” states Marc Chriqui, Raymark’s President. “His combination of expertise and insight will make him a valuable member of our executive team. He truly understands retail, and with him on board we foresee many more exciting developments in Raymark’s future.”

Roche on Retail has the answer.

Raymark was pleased to exhibit at The National Retail Federation’s Big Show 2012 on January 16th - January 17th, 2012, in New York City. This year’s show offered more than ever before. More challenging programming, more retail innovators, more opportunities to connect with colleagues, and even more space to move around in!

Raymark's booth was buzzing as retailers took a first look at our next generation mobile, point of sale, clienteling, crm and merchandising solutions.  These applications are aimed at improving retailer productivity by streamlining transactions, enhancing the customer experience and optimizing item and inventory management.

The NRF presents a fantastic opportunity to network, access pioneering solutions and services and listen to thought leadership from key industry figures.  This year’s hot topics included mobility, customer experience and analytics. Now more than ever it is vital for retailers to make the right choices to ensure not only growth but survival, and the NRF was the perfect platform for helping them do so.

Raymark is pleased to announce the launch of its next generation, customer-centric retail solutions at the National Retail Federation’s Big Show 2012. Leveraging the latest technologies for cross-platform mobile software and rich user experiences, as well as best practices for customer-centricity, Raymark’s new product innovations include cloud-ready mobile, point of sale, clienteling, CRM, and merchandising solutions. These applications are aimed at improving retailer productivity by streamlining transactions, enhancing the customer experience and optimizing item and inventory management.

To learn more about these ground-breaking new solutions, please visit Booth 1643 at NRF's Big Show 2012 on January 16th and 17th, 2012.  

To read the complete press release, please click here: Press Release_Raymark Announces Its Next Generation of Retail Solutions at the NRF Big Show, 2012.pdf (332.66 kb)