Last month Raymark hosted its second European Raymark Partner Community, a conference whereby our partners from all over Europe gathered in Paris to discuss the latest developments at Raymark and plan for the future. The two day conference produced a great deal of enthusiasm from the partners, who are eager to work with Raymark and our customers towards even greater success in the coming year!

                                                                                                           

Raymark launched its new Clienteling solution, developed on Microsoft's Silverlight platform, in Europe last month with a feature spot at Microsoft's European sales conference in Denmark and an exhibit at Equipmag, the most important retail technology event in France.  

Raymark president Marc Chriqui was asked to give a presentation at the Microsoft conference, highlighting how the solution enables retailers to engage with consumers in new and innovative ways within the four walls of the store. Following the conference, our exhibit at Equipmag 2010 in Paris from September 21st to the 23rd included:  

· A Technological Track: the unveiling of our new Microsoft Silverlight-based architecture for PC and tablet applications

· A Customer Relationship Track: our new customer-profiling Clienteling application

· A Supply Chain Track: latest version of Raymark’s Supply Chain suite with new applications such as Assortment Planning and Distribution

Retailers were very enthusiastic about the new customer engagement possibilities offered by the solution, and look forward to acquiring a deeper level of knowledge about their customers and acquiring the ability to offer them more personalized promotions and service.                      

                                                        

Check out this month's Integrated Solutions for Retailers, which features a Q&A conducted with Marc Chriqui, our president, on the topic of pricing and promotion and whether consumer-specific offers and prices are becoming the norm.

Download the PDF here: Consumer-Specificity on the Horizon.pdf (236.80 kb)

View the online edition: http://bit.ly/aH1ZfS 

 

Raymark has just released a case study detailing the decade-long success one of our most prestigious customers - Christofle - has had using our software. Based in France and recognized globally for its fine china and jewelry creations, Christofle employs close to 600 people internationally and currently boasts close to 70 retail stores or kiosks, all of which are equipped with our retail software suite, Xpert-Series ^TM.

Please click here to read the complete case study: Raymark and Christofle - A Decade of Success.pdf (524.82 kb)

Raymark is very excited about our continued global expansion, which now includes a new office in Madrid and a second office in France. These new offices follow an expansion made last year to our Shanghai office, and further strengthen our international  presence. 

The address of our new office in Paris is:

21 rue de la Boétie

75008 Paris

France

Tel: + 33 (0) 139.040.625

Fax: +33 (0) 139.211.225

infofrance@raymark.com

 

The address of our new office in Madrid is:

C/ Ona 53 - 9A

28050 Madrid

Spain

Tel: +34 606 469 841

info@raymark.com

 

Montreal is a hotbed for retail – especially as one of the fashion capitals of the world. However, local retailers don’t get many opportunities to connect with one another. That’s why Raymark and GFI, in collaboration with Microsoft, hosted a networking cocktail party for retailers on May 13th, 2010.

The event, held at Time Supper Club, brought together retailers such as Buffalo, Fruits & Passion, Parasuco and L’Aubainerie, from Montreal and neighboring cities, where they exchanged views, contacts, and information with the rest of the Montreal retail community.

 Please click here to view more photographs of the event.

Given the level of enthusiasm and positive feedback we received, we consider Retail Montreal 2010 to be a success, and we will definitely be hosting other similar events in the future.   

 

 

What makes one retailer successful while a similar one struggles? Why do customers gravitate towards certain stores and never frequent others? These are the dilemmas many retailers are attempting to solve as each of them strives towards the same goals — attracting customers' attention and retaining their loyalty. Retailers know they need "it"; they simply aren't sure what "it" really is.

The March issue of Integrated Solutions for Retailers features vendor insight by Raymark's president, Marc Chriqui, and Communications Manager, Melanie Tabet, into how retailers can influence consumer buying patterns using CRM.

Read the complete article as it is found in the March issue of Integrated Solutions for Retailers: Influence Buying Patterns with CRM.pdf (194.22 kb)

Raymark is pleased to announce the launch of Version 8 of Xpert-Series™, our centralized, end-to-end retail software suite. This latest version includes major enhancements to and better collaboration between Point-of-Sale, Merchandising, Planning and Open-to-Buy, Assortment Planning, Replenishment, Warehouse/Distribution Center, Purchasing, and other key modules.

Optimized for Windows Server 2008 and SQL Server 2008, some of the new or enhanced features in Version 8 include increased international support, enriched functionality of multi-dimensional planning, assortment planning, open-to-buy and logistics, advanced inventory management, better tracking of store sales targets, distribution, transfers and allocations, and improved tax management features.

“As a trusted retail software partner, Raymark is continually striving to help improve and streamline how retailers operate their business by investing heavily in research and development and promoting innovation,” states Marc Chriqui, Raymark’s president.  “The release of Version 8 of our retail software suite will increase support for international retail operations, allowing retailers to benefit from over 25 enhancements while enriching their level of customer service.”

 

Raymark exhibited at the NRF Big Show in New York City on January 11th and 12th, 2010. The show was a success for both Raymark and retail as a whole, indicating an economic upswing as well as demonstrating the industry’s overall resilience. Buzzing with engaging sessions, new technology and enthusiastic attendees, there was a strong sense that retailers were once again ready to embrace growth and were looking towards a prosperous future with great optimism.

Raymark exhibited at the NRF Big Show in New York City.	Retailers discovering Raymark's vast array of products and services.

 

Raymark's latest ad was featured in the NRF show daily on both days of the event.

Raymark announced today our partnership with CSC, a global leader in providing technology-enabled solutions and services. This collaboration will broaden our business services infrastructure and allow us to achieve a local presence for software installation, training and customizations, resulting in deeper penetration and better service in key international markets.

“Our global presence in over 90 countries and joint expertise with international customers creates a natural synergy between Raymark and CSC,” says Mary Jo Morris, President, CSC Technology and Consumer Group.

Read the complete press release:

Raymark CSC Partnership Press Release.pdf (388.62 kb)