What makes one retailer successful while a similar one struggles? Why do customers gravitate towards certain stores and never frequent others? These are the dilemmas many retailers are attempting to solve as each of them strives towards the same goals — attracting customers' attention and retaining their loyalty. Retailers know they need "it"; they simply aren't sure what "it" really is.

The March issue of Integrated Solutions for Retailers features vendor insight by Raymark's president, Marc Chriqui, and Communications Manager, Melanie Tabet, into how retailers can influence consumer buying patterns using CRM.

Read the complete article as it is found in the March issue of Integrated Solutions for Retailers: Influence Buying Patterns with CRM.pdf (194.22 kb)

Raymark is pleased to announce the launch of Version 8 of Xpert-Series™, our centralized, end-to-end retail software suite. This latest version includes major enhancements to and better collaboration between Point-of-Sale, Merchandising, Planning and Open-to-Buy, Assortment Planning, Replenishment, Warehouse/Distribution Center, Purchasing, and other key modules.

Optimized for Windows Server 2008 and SQL Server 2008, some of the new or enhanced features in Version 8 include increased international support, enriched functionality of multi-dimensional planning, assortment planning, open-to-buy and logistics, advanced inventory management, better tracking of store sales targets, distribution, transfers and allocations, and improved tax management features.

“As a trusted retail software partner, Raymark is continually striving to help improve and streamline how retailers operate their business by investing heavily in research and development and promoting innovation,” states Marc Chriqui, Raymark’s president.  “The release of Version 8 of our retail software suite will increase support for international retail operations, allowing retailers to benefit from over 25 enhancements while enriching their level of customer service.”

 

Raymark exhibited at the NRF Big Show in New York City on January 11th and 12th, 2010. The show was a success for both Raymark and retail as a whole, indicating an economic upswing as well as demonstrating the industry’s overall resilience. Buzzing with engaging sessions, new technology and enthusiastic attendees, there was a strong sense that retailers were once again ready to embrace growth and were looking towards a prosperous future with great optimism.

Raymark exhibited at the NRF Big Show in New York City.	Retailers discovering Raymark's vast array of products and services.

 

Raymark's latest ad was featured in the NRF show daily on both days of the event.

Raymark announced today our partnership with CSC, a global leader in providing technology-enabled solutions and services. This collaboration will broaden our business services infrastructure and allow us to achieve a local presence for software installation, training and customizations, resulting in deeper penetration and better service in key international markets.

“Our global presence in over 90 countries and joint expertise with international customers creates a natural synergy between Raymark and CSC,” says Mary Jo Morris, President, CSC Technology and Consumer Group.

Read the complete press release:

Raymark CSC Partnership Press Release.pdf (388.62 kb)

Raymark is pleased to announce that its Point-of-Sale solution has been selected for deployment throughout A&E Stores’ Strawberry, Pay Half and Bolton’s banners.

“We evaluated quite a few retail software vendors when looking to replace our POS solution,” states Bill Clayton, A&E’s MIS Director. “We were in a position where we needed to automate and streamline our processes, and were impressed with both Raymark’s products and its people. In the end, they offered the combination of features, functionality, services and value we were searching for, and we are confident they are a good fit for A&E going forward.”

“As a retail-specific software vendor, apparel and footwear are two of our strongest verticals,” says Marc Chriqui, Raymark’s President. “We have a deep understanding of what these retailers’ needs are, and I believe that came across to A&E during our discussions and demonstrations. With several banners to oversee, our real-time, centralized architecture will allow them to operate efficiently while providing them with the insight they require to make decisions throughout their entire chain.”

Raymark is pleased to announce that we are expanding our Enterprise Resource Planning (ERP) software offering through deep integration with Microsoft Dynamics AX 2009. Raymark is now delivering even more supply chain management functionality to the retail market, rounding out our end-to-end solution to help you drive your key business processes, make smarter and faster decisions, and ensure you make the most of your assets and resources.

”We are thrilled to be working with Microsoft on satisfying this significant need in the retail market,” states Marc Chriqui, Raymark’s President. “This alliance will allow Raymark to provide a complete retail-specific ERP solution that will connect the entire supply chain in a productive, fast-moving flow to streamline operations and reduce the cost of doing business.

By integrating key modules from Raymark’s Xpert-Series™ solution, such as Merchandise Planning and Replenishment, with Microsoft Dynamics AX 2009, we are combining Raymark’s best-of-breed with Microsoft’s consumer-driven Forecasting, Accounting, and ERP expertise. This will help retailers simplify sales and purchasing, as well as tailor workflow processes to meet specific needs and improve inventory management. Raymark’s retail-focused ERP offering will help decision-makers gain deeper insight into their business performance and improve efficiency across the board, making it a complete solution for managing their retail chain.

The RIS News Software Leaderboard, often referred to as the Oscars of retail technology, has named Raymark among the top 20 "most valuable vendors" in the retail software industry.

Raymark also made the top ten among mid-size vendors, as well as being singled-out as one of the leaders in Apparel/Footwear.

Although revenue plays a factor in the ranking, a large portion of the weight behind it comes from Customer Satisfaction. According to Joe Skorupa, Editor-in-Chief of the Leaderboard, vendors that make the list are the best-of-the-best.

We are proud to be among the leaders in our industry and are pleased to be referred so highly by those who matter most to us - our customers.

View the complete RIS News Leaderboard publication: RIS News Leaderboard 2009.pdf (975.47 kb)

Raymark is proud to announce that we’ve launched our new website. This new website represents the foundation of Raymark’s new branding and positioning – that of being a leading world-ready software vendor for the specialty retail market. We look forward to hearing your feedback!

Marc Chriqui, president, and Melanie Tabet, communications manager at Raymark discuss how imperative customer relationships are to a retail business and how best to achieve this.

Check out Raymark's editorial on Intelligent CRM, as well as our latest advertisement, appearing in the Microsoft Retail Speak Partner Guide 2010:

http://www.onwindows.com/Portals/0/images/RSPG.pdf

and at:

http://www.onwindows.com/Articles/Intelligent-CRM-for-success/4278/Default.aspx.

In keeping with Raymark’s focus on customer service, we have appointed a Customer Account Manager, Alexandre Azevedo, who is dedicated to further developing and fostering our relationship with our customers. 

With over ten years of retail, software development and customer relationship management experience, Alex has the background required to both understand retailers and help them derive the most from their retail solutions.

Alex will be contacting customers regularly to ensure that they are satisfied with the level of service they are receiving from us, as well as keeping them informed on our company direction, trainings, webinars and modules.

Should you have any questions regarding Raymark, our products or our services, please feel free to contact Alex at aazevedo@raymark.com or 514-737-0941 ext. 371.

We trust that Alex’s appointment will strengthen our partnership with our customers, allowing us to continue providing them with personalized attention and exceptional service.