Raymark is pleased to announce that the Montreal Impact soccer team has selected its store, merchandising, reporting, web integration and mobile solutions to be deployed across all its Montreal boutique locations, including the Olympic Stadium and new Saputo Stadium scheduled to open in June 2012.

“The 2012 Montreal Impact season will be the club's inaugural season to Major League Soccer, the top flight of North American soccer,” says Stéfanie Bureau, the Montreal Impact’s Branding and Merchandising Director. “We were searching for retail solutions that could support all the ventures we plan to launch in accordance with our newfound involvement in Major League Soccer. Only two weeks after signing with them, Raymark had already successfully deployed their solutions in one of our stores, reinforcing our belief that we had made the right decision by selecting them. Raymark’s proven retail expertise, local Montreal presence and innovative, reliable products are the reasons we chose them as our software partner going forward.”

“Raymark is excited that the Montreal Impact has entrusted us with fulfilling their retail solution needs at such an important juncture in their history,” states Marc Chriqui, Raymark’s President. “We look forward to forming a strong, lasting relationship with the franchise and to supporting their retail endeavors for years to come. Together, I think we make a winning team.”

Full deployment across all Montreal locations is scheduled for March 2012, coinciding with the first game of the season.

 

  Raymark is pleased to announce the recent appointment of Will Roche to the position of Senior Vice President. Roche is a passionate, creative leader who has been heavily-involved for the past three years in the conceptualization of Raymark’s customer centric CRM solution built on the Microsoft Dynamics platform.

Having attended Clayton State University and Harvard Business School, Roche brings with him 33 years of IT experience garnered at both IBM and Microsoft.

“Raymark’s long-standing partnership with Microsoft has resulted in a strong and strategic collaboration between the two companies,” says Will Roche, Raymark’s Senior Vice President. “During my involvement with Raymark while employed at Microsoft, I always admired their foresight providing retailers with leading-edge solutions built on Microsoft’s infrastructure and tools. Raymark is keenly positioned to provide the required business transformation platforms for the retail market during this next historic point of inflection. They listen to their customers, and in turn provide them with the technology required to provide the game changing and differentiated services required to lead the way! As someone who is and has been heavily-focused on customer centricity, Raymark is my kind of company. I am very glad to be joining such an innovative, capable and customer-driven organization as this next step in my personal journey.”

 “As we continue to grow and develop new, ground-breaking products, we are proud to be adding an industry thought leader like Will Roche to our organization,” states Marc Chriqui, Raymark’s President. “His combination of expertise and insight will make him a valuable member of our executive team. He truly understands retail, and with him on board we foresee many more exciting developments in Raymark’s future.”

 

 

Roche on Retail has the answer.

Find out what industry expert and thought leader Will Roche has to say about the state of retail in 2012. Will discusses the top three fundamental issues on the minds of retailer today, some of the biggest challenges they are facing concerning mobility, how social networking is influencing retail, what is means to be a customer centric retailer, and so much more! For the complete interview, please click here.

 

 

 

 

Raymark was pleased to exhibit at The National Retail Federation’s Big Show 2012 on January 16th - January 17th, 2012, in New York City. This year’s show offered more than ever before. More challenging programming, more retail innovators, more opportunities to connect with colleagues, and even more space to move around in!

Raymark's booth was buzzing as retailers took a first look at our next generation mobile, point of sale, clienteling, crm and merchandising solutions.  These applications are aimed at improving retailer productivity by streamlining transactions, enhancing the customer experience and optimizing item and inventory management.

The NRF presents a fantastic opportunity to network, access pioneering solutions and services and listen to thought leadership from key industry figures.  This year’s hot topics included mobility, customer experience and analytics. Now more than ever it is vital for retailers to make the right choices to ensure not only growth but survival, and the NRF was the perfect platform for helping them do so.

                                            

Raymark is pleased to announce the launch of its next generation, customer-centric retail solutions at the National Retail Federation’s Big Show 2012. Leveraging the latest technologies for cross-platform mobile software and rich user experiences, as well as best practices for customer-centricity, Raymark’s new product innovations include cloud-ready mobile, point of sale, clienteling, CRM, and merchandising solutions. These applications are aimed at improving retailer productivity by streamlining transactions, enhancing the customer experience and optimizing item and inventory management.

To learn more about these ground-breaking new solutions, please visit Booth 1643 at NRF's Big Show 2012 on January 16th and 17th, 2012.  

To read the complete press release, please click here: Press Release_Raymark Announces Its Next Generation of Retail Solutions at the NRF Big Show, 2012.pdf (332.66 kb)

 

The retail software industry’s highly regarded RIS News Software LeaderBoard, has once again named Raymark among the top 20 "super achievers" in the retail software industry. Based primarily on customer satisfaction levels, the 2011 RIS Software LeaderBoard has more charts and breakouts than ever before. 

In addition to achieving a coveted Top 20 spot overall, Raymark also ranked in the Top 10 for Mid-Size Vendor Leaders and Leaders in Total Cost of Operation by Mid-Size Retailers.

Raymark is pleased to once again be listed among the leaders in the industry and we feel privileged to be referred so highly by our customers.

Click here to download the 2011 RIS News Software LeaderBoard.

Raymark is very excited about its continued global expansion, this time in Asia with a new office in Wuhan, China.  This follows the move of Raymark’s Shanghai office to accommodate its 60 plus employees in 2011.  Raymark’s Wuhan office operates a staff of 10 employees, working in Research and Development, Quality Assurance and will continue expanding to manage Raymark’s first line support offering.   

Address details include:

Luoyu Rd. 609, Room 707,

Donghu High-Tech District

Wuhan, China 430074

Tel:  +86-27-68788739

Raymark is pleased to announce that the RMN-Grand Palais is its newest client, with over 40 locations including the Louvre in France.  The RMN Grand Palais is a world class, international organizer of expositions and cultural productions with museums across France including the Museé Orsay and Château de Versailles has selected Raymark’s retail software Xpert-Series™ 2012 to manage its network of museum library-boutiques. 

Details of the licensing agreement include the use of Raymark’s Store solution to manage point of sale and store operations.  “Raymark is privileged to have a client as prestigious as the RMN-Grand Palais.  We are proud to be a part of this world renowned franchise by offering Raymark’s proven enterprise solutions for their network of museum boutiques,” says Jean Francois Codron, Vice President, Raymark.   

Raymark’s solutions provide the RMN-Grand Palais with the ability to:

·         Manage different products such as books, jewelry, textiles and souvenirs in one database.

·         Control the replenishment and data flow of multiple library-boutiques from one single location.

·         Manage mobile store sales during expositions or cultural events.

 

To read more, click here.  For more information on the RMN-Grand Palais, please visit www.rmn.fr.

Raymark is featured in the October 2011 issue of Integrated Solutions for Retailers Magazine as part of a case study on valued client, Light Bulbs Unlimited. The case study “Single Database, Simple Integration Pave Way for Growth” showcases how Light Bulbs Unlimited overcame their struggles of working with eight disparate retail platforms by choosing Raymark’s integrated retail solution.

Jake Gersowsky, CFO of Light Bulbs Unlimited and its owners evaluated eleven retail enterprise software providers, and ultimately selected Raymark’s Xpert-Series™ retail management software. The system was chosen for ease of integration to their financial systems and because of the customized, accurate reporting available. This was vital to Lightbulbs’ success, as Gersowsky says, “data accuracy and solid reporting are improving the continuity of the business, and we’re confident that’s increasing our valuation.”

Click here to view the full case study. 

Missed the first part of our Customer Engagement Masterclass? Don't miss out! The recording of Part 1: In-Store Clienteling is now available on demand. The session took place at 12pm EST on Wednesday September 28th and covered the following:

• Customer-centric retailing and Clienteling defined
• The shift in the retailer-customer relationship
• Best practices & ROI
• Building a Clienteling culture
• Technology & Clienteling
• The future of Clienteling
• Clienteling To-do’s

The session featured our panel of four industry experts: Andrew Gaffney, Editor, Retail TouchPoints; Marc Chriqui, President, Raymark; Scott Pearson, CEO, Retaligent, a Raymark Company and Paula Levy, Vice-President at retail consultancy, Sophelle. The webinar ended with a great Q&A session, all available as part of the recording.

The next session of this three part Masterclass will cover CRM. Check the blog and the Raymark website homepage for more details coming soon.

To find out more about Raymark's Clienteling solution, visit the Retaligent website www.retaligent.com