PRESS RELEASE
Raymark acquires leading clienteling and customer centricity retail software provider to expand its product offering
and drive strategic growth
Montreal, Quebec, Canada - May 31, 2011 Raymark, a global leader in enterprise retail software solutions,
today announced its acquisition of Retaligent Solutions, Inc. (“Retaligent”), a leading clienteling and customer
centricity solutions provider in the retail industry.
Retaligent’s products include sophisticated and integrated retail clienteling, CRM, and loyalty solutions. Built on the
Microsoft technology platform, application features improve customer engagement while creating long-term brand
loyalty across all points of customer interaction. Through clienteling, retailers are able to provide the knowledge of
the enterprise where it is needed most – at the point of decision. Retaligent’s end-to-end solution for multi-channel
customer management provides retailers with a unique opportunity to accelerate the execution of their customer engagement
strategies by driving sales growth while improving sales associates’ productivity.
“Raymark and Retaligent are clearly aligned in multiple areas of expertise. Together we serve some of the world’s
most prestigious retail customers specialized in department stores, cosmetics and the luxury retail market,
have multiple global and proven implementations and share a passion for the customer engagement initiative.”
said Marc Chriqui, President of Raymark. "Raymark is proud to add Retaligent’s solutions to extend our offering.”
With the integration of Retaligent’s clienteling and CRM solutions, Raymark’s comprehensive Xpert-Series™ enterprise
software suite will provide retailers with a complete end-to-end customer-centric platform that will empower
retailers to create connected relationships with their customers and increase conversions and sales across channels.
With the integration of Retaligent’s clienteling and CRM solutions, Raymark’s comprehensive Xpert-Series™ enterprise
software suite will provide retailers with a complete end-to-end customer-centric platform that will empower retailers
to create connected relationships with their customers and increase conversions and sales across channels.
“We are very excited to become a member of the Raymark family.” said Scott Pearson, Retaligent’s CEO. “Raymark is the
perfect partner for this acquisition, due to their extensive experience in retail, their vision of the future of retail technology,
and their growing global presence. The combined effect of our joined solutions will provide the market with best-of-breed capabilities
across a wide variety of platforms, including mobile devices, tablets, PCs and point-of-sale terminals.”
About Retaligent Solutions, Inc.
Retaligent provides the world’s premier retailers with Clienteling, CRM, Loyalty, Assisted Selling and Gift Registry/Wish
List applications that improve associate performance while enhancing the customer experience – in-store – at the point of
decision. Founded on Retaligent’s extensive retail expertise, Retaligent’s software solutions, Clarience 1:1 and its new
retail CRM offering Charisma 1:1 built for Microsoft Dynamics CRM 2011, enhance customer knowledge, offer
campaign and event management, provide associate task and communication tools, deliver product knowledge and improve
operations on a common, integrated platform. The solutions are available for mobile, PC, POS, mobile and kiosk devices.
Visit www.retaligent.com.for more information.
About Raymark
Ready for today’s dynamic retail environment, Raymark offers industry-leading software solutions that meet enterprise-wide
retailing needs. Raymark's real-time, centralized Xpert-Series™ empowers retailers through integrated, flexible applications
including POS, inventory management, automated replenishment, merchandise and assortment planning, mobile solutions, CRM, e-commerce,
reporting and BI analytics, providing the tools required for streamlined operations and enlightened decision-making. Its ability to
handle various types of retail business models, coupled with proven international capabilities and implementations, are some of the
reasons so many top retailers choose to partner with Raymark.
To learn more, visit www.raymark.com.